Please noted that we will submit order twice a month from our suppliers (on every 15th & 28th of the month). All the items are original imported from USA, hence it will take up to 1 week time to receive our parcel. Hence, after received the parcel we will be shipped out immediately on the next day.
Overall, your parcel will take about 7-14 days to deliver your shipping address.
For customers who apply for COD services, please contact us for the meet up arrangement. Whatapps 0162327869 or email: [email protected]
We have worked hard to ensure that our returns policy is the best and most fair of all magic items. The following terms apply to all returns:
- Ours store procedures are to check all items before shipping out to our customer to ensure that all items are in order and in good condition. All items sold are not refundable. In the event that wrong goods are received, damaged or broken, products can only be returned for an exchange and not for cash.
- Our return policy does not apply to downloads, as there is nothing physical to return.
- This policy does not apply to DVDs that have been watched (shrink wrap must still be in place) as our wholesaler is unable to accept returns on played DVDs. Faulty DVDs, however, will be replaced with a working version. The same applies for decks of playing cards.
- For the return and refund, you must pay shipping on returned items, and also shipping on the replacement product (even those stated as free shipping).
- We will not cover express shipping costs such as Pos Laju, Gdex, Jnt and etc).
- All products must be returned, in tact, complete with packaging.
- we have right to void the refund if the parcel lost upon the transportation or completely damage during the transit.
- Products only can be returned valid for 3 days upon received parcel.
- The terms of this guarantee may change at any time.
How to return an item
Need to return an item? Not a problem: simply follow the instructions below:
1. First contact us to explain what the issue is. Is the product faulty? Are you not satisfied with the product? The more details you can give us, the better! Important: please ensure that you email us before returning anything to us. We cannot deal with any returns that we haven't authorized. If the product is faulty, ideally send us a photo or a video so we can fully understand the problem.
Please send use via email/ whatsapp;
email: [email protected]
2. One of our team will get back to you within 24 hours.
3. Pack up the item(s) that you are returning. Make sure that the item is in perfect condition and in it’s original packaging. We cannot be held liable for any damage that happens in transit so make sure that everything is well packaged!
4. Send the package back to us. We recommend you get proof of delivery (such as tracking) as we cannot be held responsible for items that go missing in transit.
MAGIC MIRAGE ENTERPRISE
10, LALUAN KLEBANG 25,
31200 CHEMOR PERAK,
5. Once we receive your package, it usually takes a few days to process it. We will then send your replacement out to you.